When Will My Order Ship?
To ensure quality, please allow approximately5-7 business
days for your order to be prepared and packaged for shipment. A shipment
confirmation email will be sent, which will include tracking information once your
order has been shipped. Once the order is processed, it will be shipped via United
States Postal Service (USPS) with 2-3 business days shipping Domestically.
*Processing days do not include shipping time, weekends or
holidays
Where Do You Ship?
We ship to all US territories, Alaska and Hawaii through
the US Postal Service, and internationally.
How Much Does Shipping Cost?
Shipping fees are based on the delivery location and the
total weight of your items.
Carrier Service Provided By?
We ship via USPS.
Standard shipping internationally is 7-21 business days and
costs are based on USPS rates.
How Long Does Shipping Take?
Our goal is to ship your order as quickly as possible. Our
standard processing time is 5-7 business days, and shipping is 1-3 business
days after processing. Keep in mind that these are estimated times. If there is
any further delay in your order, you will be notified immediately.
Our goal is for our customers to receive their products as
quickly as possible, which means you may receive your order sooner than our
projected processing and shipping time.
Please understand processing is the time taken to prepare
your order for shipment.
If you have not received your package in 7 business days of
your shipping confirmation, please contact United States Postal Service to
better pinpoint the location of your package. Please note: We are NOT responsible
for USPS shipping delays.
*** Please make sure you are home or have someone bring in
your product during summer months. If left outside or in mailbox, product will
melt. Sole Body Buttah is not responsible for melted butters due to it being
left outside or in mailbox, once shipped.***
If you have more questions
about our shipping policies, email us at solebodybuttah@gmail.com
My Address Was Entered Incorrectly, What Do I Do?
Please verify all
information prior to submitting your order. SoleButtahBody is not responsible for packages incorrectly delivered due to missing or invalid addresses and information provided at the time of purchase. A shipping cost will be invoiced for reshipped orders if returned to SBB.
Can I Make A Change To My Order?
Once an order is
submitted through the online store, it CANNOT be changed.
Can I Call/Email About
My Order?
Our customers privacy is
vital, therefore, we DO NOT accept order information or payment information via
phone. You may use our contact page to inquire about your order.
INTERNATIONAL
Standard shipping
internationally is 7-21 business days and costs are based on USPS rates.
Tracking is guaranteed
until the package arrives at the destination country, and it is the customer’s
responsibility to contact their local carrier and ensure delivery.
In Canada and some
countries, all packages are delivered by Canada Post. Charges for duties, taxes
and the carrier's collection fee are in addition to your shipping charge and
must be paid by YOU at Customs.
Need Further Assistance?
Please send an email to solebodybuttah@gmail.com
To provide the best
customer service, please be sure to include your full name and order number in
your email.
